by TIDIO LLCPartner
Engage customers with live chat, chatbot, and AI agent apps from one help desk. Manage tickets and offer recommendations in real time. Provide instant support.
Tidio lets you engage customers with pre-set messages and talk to them as they shop via live chat. But it’s more than just a live chat extension and chatbot app for Shopify. You can also use conversational AI to upsell via personalized product recommendations. Tidio lets you view customers in real time and learn what products they viewed to increase average order value with discount codes. All this from one helpdesk with dedicated Shopify features.
Free
Free
Customer Service
$29 /mo
Flows
$29 /mo
Lyro AI Chatbot
$39 /mo
Used by 29,038 Shopify stores
Data sourced from StoreLeads
Tidio offers a genuinely usable free plan that includes live chat with up to 50 users and chatbot flows for up to 100 visitors per month, plus a mobile app and social media integrations — no credit card required to get started. Paid plans begin at $29/month for Customer Service or Flows tiers, and $39/month for the Lyro AI Chatbot tier, each with a 7-day free trial. All paid plans can also be billed annually at a 17% discount.
Setup is designed to be extremely fast and requires no coding. One reviewer had a working chat widget live on a Shopify test store in under 10 minutes, and the app auto-detects your store language and branding during onboarding. The drag-and-drop chatbot flow builder and 40+ no-code automation templates mean most merchants can configure their full setup without any developer help.
Merchants consistently report that Tidio does not slow down their stores. The Shopify App Store's aggregated merchant feedback specifically notes the app is 'reliable and doesn't slow down websites.' No significant performance complaints appear in the reviews, making it a low-risk install from a site-speed perspective.
Lyro is Tidio's AI agent powered by GPT-4 technology, and Tidio reports that Shopify stores reach up to 67% support automation with it. It can answer questions about product specs, delivery, and returns; check order statuses; recommend products; and send discount codes — all without human intervention. The AI learns from your FAQ content and improves over time, though some reviewers note it can struggle with complex or highly niche queries outside its training data.
Tidio natively integrates with Klaviyo, Zendesk, Mailchimp, Google Analytics, Zapier, and Judge.me directly from the Shopify App Store listing. Via Zapier, it connects to 1,000+ additional tools. It also supports omnichannel messaging across WhatsApp, Instagram, Messenger, email, and live chat from a single inbox.
Yes. The Lyro AI Agent answers customer questions in dozens of languages including English, Spanish, French, German, Dutch, Portuguese, and Italian across all live communication channels. The app interface itself is available in English, German, French, Italian, Portuguese (Brazil), and Spanish, and it includes real-time translation features for live chat.
Tidio holds a 4.7–4.8 star rating across 1,160+ Shopify reviews, with 85% being 5-star. Merchants frequently praise the support team as 'consistently fast, kind, and knowledgeable,' and one merchant noted using it dependably for nearly 10 years. One recurring complaint to be aware of: Tidio can auto-upgrade your plan during traffic spikes but does not automatically downgrade afterward, so merchants should monitor their plan tier after seasonal peaks.