Our innovative Sales AI app seamlessly connects your Shopify store to Instagram Direct and Messenger, empowering you to engage with customers directly where they spend their time. You will only need to spend a couple of minutes to setup the app and you will be having your products published to your Instagram Direct and Facebook Messenger. You don't need to have the Instagram shop and Facebook shop enabled in your Meta accounts, you Instagram shop and Facebook shop will be up instantly.
Is there a free plan, or do I have to pay right away?
Yes, the app offers a permanent free plan that includes 30 AI messages and access to the Live Agent Inbox. Paid plans start at $14.99/month (Starter – 700 AI messages), $26.99/month (Growth – 2,000 AI messages), and $49.99/month (Business – 5,000 AI messages), each with a 3-day free trial.
Do I need to have Meta's native Instagram Shop or Facebook Shop approved and enabled before using this app?
No — one of the app's core selling points is that you do not need to have the native Instagram Shop or Facebook Shop enabled in your Meta accounts. Your products go live on Instagram Direct and Facebook Messenger instantly, bypassing the standard Meta shop approval process.
How long does setup take — can I do it without a developer?
Setup is designed to take only a couple of minutes and requires no developer. Merchants consistently describe the onboarding as intuitive, with clear step-by-step guidance, and note the app is beginner-friendly and 'built for Shopify,' meaning it works hand-in-hand with your store out of the box.
What exactly does the AI do — will it actually sell products to my customers, or just answer basic questions?
The AI acts as an automated sales agent inside Instagram Direct and Facebook Messenger: it engages incoming conversations, delivers instant product recommendations by showcasing items directly in chat, and handles pre- and post-sale interactions. However, at least one reviewer noted the bot can struggle to answer specific customer questions and lacks deep customization, so it works best as a first-touch sales assistant rather than a fully autonomous support agent.
What do other merchants say about the app's quality and support?
The app holds a 4.9-star rating across 185 reviews on the Shopify App Store, with 93% being 5-star reviews. Merchants praise its seamless Shopify integration, time savings on product listing and customer targeting, and describe support as 'excellent' and 'amazing.' A small number of reviewers mention the AI bot needs more customization options to fully address nuanced customer queries.
Has this app earned any special Shopify recognition — how do I know it's trustworthy?
Yes, the app holds the 'Built for Shopify' badge, meaning it meets Shopify's highest standards for performance, design, and store integration. It was developed by DolphinSuite, launched in June 2025, and is listed in the official Shopify App Store under both the Marketplaces and Chat categories.
Can I customize the chat experience to match my brand — things like welcome messages, business hours, and chat button style?
Yes, the app supports several customization options including chat window appearance, welcome messages, business hours, quick replies, and chat buttons. Merchants also mention being able to customize chat responses and branding directly within the app's setup flow.
