See every click, tap and scroll with Lucky Orange heatmaps and session replay for Shopify. Fix friction, cut cart abandonment and lift sales—free 7-day trial
See how shoppers move through your store and uncover what’s driving or blocking sales. Watch visitor Sessions to spot friction and use Heatmaps to see what captures attention. Track checkout events like “Product Viewed,” “Added to Cart,” and “Checkout Started” to find where buyers drop off. Collect feedback with Surveys and Use Discovery, Lucky Orange’s AI assistant, to understand your data whether it’s sudden performance shifts or what’s blocking conversions & instantly get actionable insights.
Is there a free plan, or do I need to pay from day one?
Lucky Orange offers a permanent free plan that includes 100 sessions per month with 30-day data storage — no credit card required to start. Paid plans begin at $19/month (500 sessions) and go up to $89/month (10,000 sessions), with a 20% discount available on annual billing. A 7-day free trial is also offered on paid tiers.
Will this app slow down my store?
Lucky Orange's tracking code loads asynchronously, meaning it doesn't execute until the essential elements of your page have fully loaded. The company states it consistently receives high marks in Yottaa's annual ecommerce performance report for minimal site speed impact. That said, some third-party reviewers note that session recording scripts can add latency on mobile devices, so it's worth testing with and without the app if page speed is a concern.
How long does setup take — can I do it without a developer?
Setup via the Shopify App Store is straightforward — install from the store and Lucky Orange automatically places its tracking code on all pages. According to the app's documentation, the tool can be operational and collecting data in under 10 minutes with no developer needed. The interface guides you through each step.
What exactly can I track — does it cover my checkout page too?
For all Shopify stores, Lucky Orange automatically tracks checkout events like 'Product Viewed,' 'Added to Cart,' and 'Checkout Started,' and includes prebuilt conversion funnels showing where visitors drop off. Full session recordings and heatmaps on the checkout page itself are available exclusively to Shopify Plus merchants via Shopify's Checkout Extensibility, as Shopify restricts this access for non-Plus stores.
Is it GDPR-compliant — what happens to my customers' sensitive data?
Lucky Orange is GDPR and CCPA compliant with built-in privacy controls including automatic IP masking and sensitive data redaction. Keystroke data is anonymized out of the box — every character from every form field is replaced with an asterisk before it is recorded. Visitors can also opt out of tracking entirely.
Does it integrate with tools I already use, like Google Analytics, HubSpot, or Zapier?
Yes — Lucky Orange integrates natively with Google Analytics (GA4 event syncing), HubSpot (use Lucky Orange directly inside HubSpot and track visitor behavior), Zapier (connecting data with thousands of other apps), and Optimizely for A/B test data. The Shopify App Store listing also confirms compatibility with Shopify Checkout.
What do other merchants say about the app and its support team?
Lucky Orange holds a 4.7-star rating across 837+ reviews on the Shopify App Store, with 87% being 5-star reviews. Merchants frequently praise the intuitive dashboard, easy setup, and responsive support team. Some negative reviews flag session limits being reached quickly on lower-tier plans and occasional theme compatibility issues with custom Shopify themes.
