Trusted by 7,000+ Shopify stores to recover lost sales with session recording. Propel Replay shows you where shoppers abandon cart so you can fix the friction costing you sales. Watch session recordings, understand replays with AI, use heatmaps to spot ignored buttons, and run surveys to learn why shoppers didn't buy. Running ads? Identify bots and competitors draining your budget. AI alerts flag conversion drops before they hurt revenue. CRO from real customer behavior. Installs in minutes.
Is there a free plan, or do I need to pay from day one?
Yes, there is a permanent free 'Sampler' plan that includes 1,500 pageviews/month, 1 heatmap, 1 survey, full funnel analytics, and 30 days of storage — no credit card required. Paid plans start at $9.90/month (Basic, 20,000 pageviews) and go up to $39.90/month (Premium, 80,000 pageviews), with a 7-day free trial on all paid tiers. Annual billing saves 35%.
How long does setup take — can I do it without a developer?
The app is described as installing in minutes and is trusted by 7,000+ Shopify stores. It uses Shopify's ScriptTag API to inject its tracking code without modifying your theme templates, so no developer or coding knowledge is needed. It also carries the 'Built for Shopify' badge, meaning it meets Shopify's highest standards for performance, design, and integration.
What exactly does this app let me do — what are the core features?
Propel Replay offers live and recorded session replays, heatmaps to visualize where shoppers click and ignore, on-site surveys to collect direct shopper feedback, AI-powered alerts that flag conversion drops, and bot/competitor IP detection to protect ad spend. It also provides full funnel analytics covering add-to-cart, checkout, errors, and abandoned carts, with advanced filters for rage clicks, traffic type, and cart value.
What do other merchants say about the app and its support team?
The app holds a 4.9-star rating from 521+ reviews on the Shopify App Store, with 95% being 5-star ratings. Merchants consistently praise the session replays and heatmaps for clarity in identifying drop-off points, and highlight the support team as quick, friendly, and efficient. The free plan is also specifically called out as valuable for small businesses.
Is this app GDPR and CCPA compliant? Will it expose my customers' sensitive data?
Propel Commerce publishes a formal Data Processing Agreement (DPA) covering EU GDPR, UK GDPR, and CCPA compliance. Sensitive form fields are masked by default, and payment card data (PAN, CVV, cardholder name) is explicitly excluded from all recordings. The app also lists GDPR compliance as a supported feature on its Shopify App Store listing.
What happens to my recorded session data if I uninstall the app?
Session replay and heatmap data is stored on a 30-day rolling window on all plans, including the free tier — older sessions are automatically purged. If you want specific records deleted sooner, you can contact support@propelcommerce.io and deletion is completed within 5 business days per the developer's DPA.
Will this app slow down my store's page speed?
The app injects its tracking script via Shopify's ScriptTag API, which does not modify your theme files directly. It has earned Shopify's 'Built for Shopify' badge, which requires meeting Shopify's highest standards for performance, design, and integration. One reviewer noted it 'works consistently' and is 'reliable,' with occasional missed recordings attributed to Shopify-level issues common to all similar apps.
