Drive revenue by turning shoppers into Superfans with Okendo, the only customer marketing platform that offers Reviews, Loyalty, Referrals, Quizzes, and Surveys
Okendo gives you the tools to turn your shoppers into Superfans! It's a unified platform with 5 connected, fully featured apps for powering Reviews, Loyalty, Surveys, Quizzes and Referrals. With Okendo, you can power engagement and conversion across all stages of the customer journey. And by having everything in one place you save money on subscription costs and streamline internal workflows. Join the thousands of Shopify brands growing faster and smarter with community marketing by Okendo.
I'll research Okendo: Reviews & Loyalty from multiple sources simultaneously to build accurate FAQ answers.[
{
"question": "Is there a free plan, or do I need to pay from day one?",
"answer": "Okendo offers a free plan that supports up to 50 orders per month and includes automated review request emails, a smart review form, review rewards, Google SEO snippets, and review moderation. Paid plans start at $19/month (up to 200 orders) for the Essential tier, $119/month for Growth (up to 1,500 orders), and $299/month for Power (up to 3,500 orders). All paid plans include a 14-day free trial."
},
{
"question": "Does it integrate with Klaviyo, Shopify Flow, ReCharge, and other tools I'm already using?",
"answer": "Okendo integrates natively with Shopify Flow, Klaviyo, Postscript, Attentive, Google, Meta, TikTok, Gorgias, and 50+ other third-party apps. Note that full Email & SMS integrations (including advanced Klaviyo flows) are unlocked on the Power plan ($299/month). For subscriptions, Okendo Loyalty integrates with ReCharge, Skio, Stay, and Smartrr to reward subscription purchases."
},
{
"question": "Will Okendo slow down my store?",
"answer": "Okendo is widely regarded as one of the fastest review apps available for Shopify. Independent performance data from YOTTAA — a platform that monitors site speed across nearly 2,000 eCommerce sites — found Okendo's review widget to be significantly faster than competitors like Bazaarvoice and Yotpo. The widget is lightweight and built specifically for Shopify's infrastructure."
},
{
"question": "What do other merchants say about the support team?",
"answer": "Okendo has a 4.8-star rating across 1,324 reviews on the Shopify App Store, with 95% being 5-star. Merchants consistently praise the support team for being responsive, hands-on, and proactive — especially during onboarding and setup. Okendo provides 24/7 live chat and dedicated Customer Success Managers (CSMs) on all plans, including SMB tiers, with support teams based in the US and Australia."
},
{
"question": "How long does setup take — can I do it without a developer?",
"answer": "Merchants report that Okendo's intuitive interface allows easy setup without technical skills, and the dedicated onboarding team actively guides you through implementation. Basic program setup can be completed in as little as one day; more advanced customizations (like complex loyalty tiers or custom CSS) may take 2–4 weeks. Okendo also offers an advanced CSS editor on the Power plan for deeper design control."
},
{
"question": "Can I migrate my existing reviews from another platform?",
"answer": "Yes — Okendo supports review import and migration, and the onboarding team will assist you with the process of bringing over your existing reviews and UGC data. For loyalty programs, Okendo can also migrate member points balances and VIP tier status from other providers such as LoyaltyLion. You can also backdate loyalty points on orders up to 12 months prior to launch."
},
{
"question": "Is Okendo just a reviews app, or does it do more?",
"answer": "Okendo is a full customer marketing platform that combines five connected products: Reviews, Loyalty, Referrals, Quizzes, and Surveys — all managed from a single dashboard. The loyalty module supports points, VIP tiers, store credit, perks, and paid memberships. By bundling these tools together, Okendo claims merchants save money versus subscribing to separate point solutions, and the platform is trusted by 17,000+ Shopify brands including SKIMS, Rhode, and Oh Polly."
}
]
