HumanTouch: Helpdesk & Chat icon

HumanTouch: Helpdesk & Chat

by Human Touch Technologies Inc.Partner

HumanTouch is a Shopify help desk built for trust: real human support across email, chat & social with transparency your customers will love.

0.0(0 reviews)· Free trial available
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About this app

We believe Customer Support should always have a HumanTouch. Our platform brings email & live chat messages into one Shopify-native inbox. View orders, issue refunds, and manage tickets in the simplest way possible. Save even more time with our AI assistant Hewie, who can help you pull order details in real-time and auto-draft responses. Edit & verify all AI-generated messages before hitting send. Handle repetitive inquires with automations, and save time with saved replies + internal notes.

Pricing

Human Enabled

$39 /mo

  • Up to 3 verified support agents
  • Up to 500 tickets/month
  • Unified inbox — email, chat, and social
  • Live Chat & Extended Shopify Actions
  • Up to 300 Hewie AI Assists/mth

Human Empowered

$99 /mo

  • Up to 10 Verified Support Agents
  • Up to 2,500 tickets/month
  • 1,500 Hewie AI Assists Included
  • Advanced Routing & Automations
  • Performance Dashboard & CSAT Tracking

Human Unleashed

$299 /mo

  • Unlimited Verified Support Agents
  • Up to 10,000 tickets/month, then 0.05c
  • Up to 5,000 Hewie AI Assists/mth
  • Dedicated Onboarding Specialist
  • Plus Everything in Human Empowered