Provide customer service via live chat inbox widget, AI chatbot, WhatsApp & FAQ. Customer service live chat using Chatway live chat inbox. Support visitors using live chat canned responses. Using live chat inbox send offers based on past live chat conversations. Assign helpdesk chatbox AI agents to customer service conversations in your live chat box inbox. Offer customer support chat, AI chatbot, WhatsApp & livechat inbox customer care. Our inbox live chat app is also available on Android & iOS
Is there a free plan, or will I need to pay from day one?
Yes, Chatway offers a genuinely free plan forever with no hidden charges. The Free plan includes 1 seat, unlimited conversations, FAQs & canned responses, widget customization, social chat channel buttons, and iOS/Android mobile apps. The AI Support Agent is also available as an add-on on the Free plan, with 10 free AI conversations included to get started.
How well does it integrate with my Shopify store — can I see customer orders and cart data in the chat?
Chatway is built specifically for Shopify and offers deep integration. From the chat inbox, you can access a customer's cart contents, order history, and email data, and you can share products, coupons, and order status updates directly during a live conversation. This full sync is available starting on the Solo paid plan.
How quickly can I get set up — do I need a developer?
Setup requires no developer. Multiple merchants report adding Chatway to their store in minutes, with one noting: 'Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions.' The app is widely praised for its intuitive, clutter-free interface and seamless Shopify integration with no complicated workflows.
What social channels and messaging platforms does it connect to?
Chatway integrates with WhatsApp, Facebook Messenger, Instagram, Email, Telegram, phone, and SMS — all manageable from one unified inbox. The Solo plan and above unlocks the Email, Messenger, and Instagram integrations, while social chat buttons (e.g., WhatsApp click-to-chat) are available even on the Free plan.
Does the AI chatbot actually work well, and how much does it cost?
The AI Support Agent is available as a usage-based add-on on all plans, including Free. It costs $0.50 per resolved conversation, and you are only charged when the AI successfully resolves a chat — unresolved conversations are not billed. The AI is trained on your own content and data sources, responds 24/7 in multiple languages, and can hand off complex conversations to a human agent when needed.
Does it work for international or multilingual stores?
Yes. Paid plans (Solo and above) include live conversation translation and a multilingual chat widget that supports 20+ languages, so you can serve customers in their preferred language without switching tools. One business owner noted using Chatway's real-time translation to support customers across five countries.
What do other merchants say about the app and its support team?
Chatway holds a 4.9-star rating from 260+ reviews on the Shopify App Store, with 96% being 5-star ratings. Merchants consistently praise the easy setup, the quality of the free plan, the mobile app, and the WhatsApp integration. The support team is described as prompt and responsive, with merchants noting that feedback is actively incorporated into the app.
