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SB: Helpdesk, Live Chat & FAQs icon

SB: Helpdesk, Live Chat & FAQs

by Shark Byte, IncPartner

Deliver fast & accurate customer support service with FAQ page builder, all-in-one help desk ticketing, live chat, and product tabs for Shopify stores.

4.6(329 reviews)· Free to install
View on Shopify App StoreMore Chat apps
Shopify Product FAQ Builder | FAQ Templates | FAQ Builder App
Shopify FAQ Pages | Self-support with HelpCenter chat app
Help Center chat app: AI Chatbot builder | live chat Shopify app
Shopify FAQ Templates | Shopify FAQ Design | Shopify FAQ app
Helpdesk Ticketing System, Unlimited AI FAQ, Live Chat
Knowledge Base- Rich and deep information about your products

About this app

Enhance customer support with HelpCenter—an all-in-one Helpdesk, Live Chat, and AI-powered FAQs. Create FAQs instantly with ChatGPT-4 and translate them seamlessly via our partner app, LangShop. Stay connected 24/7 through live chat and manage all inquiries from email, chat, and Messenger in a single inbox. With multi-channel ticketing and fast, centralized support, you can deliver reliable service that keeps customers coming back.

Pricing

Free

Free

  • Helpdesk: 10 tickets/month
  • Limited FAQs (customizable) & templates
  • Knowledge Base: Up to 10 Articles
  • Widget with FAQs, order tracking
  • Unlimited product-specific tabs

Basic

$5.99 /mo

  • Helpdesk: 50 tickets/month
  • Everything in Free, plus:
  • Unlimited FAQs (integrated with OpenAI)
  • Knowledge Base: Unlimited Articles
  • Multilingual FAQs (up to 3)

Standard

$19.99 /mo

  • Helpdesk: 300 tickets/month
  • Everything in Basic, plus:
  • FAQ translations (up to 5)
  • Knowledge Base: Unlimited Articles
  • Overall & per agent performance report

Advanced

$49.99 /mo

  • Helpdesk: 1000 tickets/month
  • Everything in Standard, plus:
  • Unlimited FAQ translations
  • Knowledge Base: Unlimited Articles
  • Prioritized support

Frequently asked questions

Is there a free plan, or will I need to pay from day one?

SB: Helpdesk, Live Chat & FAQs is free to install and includes a permanent free tier. The free plan covers 10 helpdesk tickets per month, 5 FAQ articles, up to 10 knowledge base articles, 1 active live chat at a time, 1 chatbot, and unlimited product tabs. Paid plans start at $5.99/month (Basic) and go up to $49.99/month (Advanced), each with a 14-day free trial.

What exactly is included — is this truly an all-in-one support tool or just a FAQ builder?

It is genuinely all-in-one. The app combines a helpdesk ticketing system, live chat, AI-powered FAQ builder (using ChatGPT-4), a self-service widget with order tracking, product page tabs, and a knowledge base — all managed from a single inbox that consolidates email, live chat, and Facebook Messenger inquiries.

Will it slow down my store or cause theme compatibility issues?

Merchants consistently report that the app integrates smoothly with Shopify themes without slowing down the site. The Shopify App Store summary notes it 'integrates well with website themes without slowing down the site,' and reviewers across multiple years confirm stable, non-disruptive performance.

How long does setup take — can I do it myself without a developer?

Setup is designed to be self-serve and very quick. According to the developer's own documentation, it takes no more than 10 minutes to set up a comprehensive, multilingual, and SEO-friendly FAQ page with collapsible sections, an integrated contact form, and a search bar — no developer needed.

Does it support multilingual or international stores?

Yes. Multilingual FAQ support is available starting on the Basic plan (up to 3 languages), the Standard plan supports up to 5 FAQ translations, and the Advanced plan includes unlimited FAQ translations. Translation is also available via a partner integration with LangShop.

What do other merchants say about the support team?

Merchant feedback is largely positive about support responsiveness — reviewers note that chat support resolves issues in minutes and that the team is available even on the free plan. However, some long-term users have expressed frustration over past plan changes (features being moved behind paywalls without adequate notice), which is worth factoring into a long-term commitment decision.

What channels and integrations does it work with?

The app works with Shopify Admin, Facebook Messenger, ChatGPT (for AI FAQ generation), and LangShop (for translations). It supports email, live chat, chatbot, contact forms, and a self-service help widget — all managed through a unified inbox.