by ShopifyPartner
Shopify Inbox is a free messaging tool that lets you chat with customers as they shop. While you chat, use live customer information like products ...
Shopify Inbox is a free messaging tool that lets you chat with customers as they shop. While you chat, use live customer information like products viewed, what’s in their cart, and past orders to tailor messages to your customer. Upsell by recommending products or offering discounts to increase order value. Quicker responses can increase conversion by up to 69%—help customers faster with Inbox’s AI-powered instant answers and suggested replies.
Used by 365,148 Shopify stores
Data sourced from StoreLeads
Shopify Inbox is completely free — there are no paid tiers or hidden charges. As confirmed on the App Store listing, the app is priced at $0 and includes all core features such as live chat, AI-powered suggested replies, automated greetings, FAQ automation, and customer cart insights at no cost.
Some merchants have flagged that Inbox loads unoptimized JavaScript which can marginally affect page speed. One reviewer specifically noted it "has unoptimized JavaScript which slows down site loading." That said, many merchants report no noticeable impact, and since it's a first-party Shopify app it is generally better optimized than third-party chat widgets. You can monitor the effect using Shopify's built-in Web Performance dashboard after installation.
No developer is needed. Shopify Inbox installs directly from the App Store and appears under Sales Channels in your Shopify admin. Setup involves clicking through Chat Settings to configure greeting messages, instant answers, and availability hours — no coding required. Merchants consistently describe it as easy and fast to get running.
While chatting, you can see a shopper's cart contents, products they've viewed, and past order history in real time. You can also send product recommendations, photos, and discount codes directly in the chat without leaving the conversation. Shopify reports that 70% of Inbox conversations are with customers actively making a purchasing decision, and that quicker responses can increase conversion by up to 69%.
Inbox uses Shopify Magic to power two AI features: Instant Answers (pre-set FAQ responses customers can click in the chat widget) and Suggested Replies (AI-generated reply drafts shown to you during a live conversation). These tools assist a human agent rather than replacing one — they cannot manage an entire conversation autonomously. The AI draws its suggestions from your product listings, store policies, and shipping settings, so keeping those up to date improves reply quality.
Yes. Shopify Inbox has a dedicated mobile app for both iOS and Android, so you can respond to customer messages, view cart details, and send product links from anywhere. The app also supports push notifications so you're alerted when a new chat comes in, though some users report that notifications can occasionally be slow to arrive.
Yes. Shopify Inbox supports over 20 languages including English, French, German, Spanish, Italian, Japanese, Portuguese, Chinese (Simplified and Traditional), Korean, Dutch, Turkish, Vietnamese, Thai, and more. This makes it suitable for stores serving international customers across multiple locales.