About this app
Kovax is an AI phone agent that helps Shopify merchants handle customer calls without expanding their support team. It answers inbound calls 24/7, including after hours, weekends, and holidays, and resolves order status, returns, cancellations, and product and policy questions from your live catalog, so responses stay accurate. Calls that need a person are transferred to your team or captured as a message. The same agent also supports WhatsApp, SMS, and email. Setup takes minutes.