Re:amaze is an AI-powered helpdesk built to support your customers and grow your business. Easily manage email, live chat, social, SMS, and calls from a single inbox. Save time with our knowledge-oriented Re:amaze AI Agent to respond to messages instantly and accurately. Use AI to write replies, suggest responses, and automate tasks so your team can move faster and stay consistent. Track conversations alongside orders, revenue, and reviews to stay organized and keep customers coming back.
Is there a free plan, or do I have to pay from day one?
There is no permanent free plan — paid plans start at $29/month (Basic), $49/month (Pro), and $69/month (Plus), with each additional staff user billed at the same per-user rate as the plan tier. A 14-day free trial is available on all plans so you can test before committing. Annual billing saves 10% across all tiers.
How deeply does it integrate with Shopify — can I actually manage orders without leaving the helpdesk?
The integration is native and deep: you can view customer Shopify data, create draft or duplicate orders, process refunds and cancellations, and insert inventory details directly inside Re:amaze conversations. It also supports Shopify dynamic variables for automated response templates and Shopify-based customer segmentation rules, making true order management possible without switching tabs.
Will Re:amaze slow down my store?
No — Re:amaze's JavaScript widget (Re:amaze.js) loads asynchronously with the async attribute, meaning it is a non-blocking script that loads after the rest of your page is already fully interactive. Re:amaze states its JS files are among the smallest in the industry for comparable chat providers, so there is no measurable impact on page load speed or Core Web Vitals.
How long does setup take — do I need a developer?
Basic setup takes roughly 5 minutes. Re:amaze uses Shopify's API for one-click publishing of its chat, FAQ, and contact-form widgets directly to your storefront — no coding or theme-template edits required. For deeper onboarding (rules, macros, chatbot flows), Re:amaze provides a dedicated in-house success team with bookable 30–60 minute sessions and a webinar program.
What channels does it consolidate — does it really handle email, social, SMS, and live chat in one place?
Yes. Re:amaze unifies email, live chat, Facebook (Page comments and Messenger), Instagram, Twitter, SMS/MMS, VoIP, and push notifications into a single shared inbox. Multi-language support and real-time translation are also listed as built-in features, making it viable for international stores. Multi-store management (for brands running more than one Shopify store) is available starting on the Pro plan at $49/month.
Does it integrate with the tools I already use, like Klaviyo, ShipStation, or Yotpo?
Re:amaze lists 20+ integrations directly on the Shopify App Store listing, including Klaviyo, Loop Returns, RingCentral, ShipStation, and Yotpo. It also natively integrates with Slack, Mailchimp, Stripe, Google Analytics/Tag Manager, BigCommerce, and WooCommerce. An open API and webhooks are available for custom workflows beyond the pre-built connectors.
What do other merchants say about support quality and the AI features — do they actually work?
On the Shopify App Store, Re:amaze holds a 4.4-star rating across 173 reviews, with 88% being 5-star. Merchants frequently praise responsive support (several mention dedicated account managers by name) and the platform's stability and cost-to-feature ratio. However, some merchants report that the AI Agent features require additional configuration effort to be effective for complex use cases, and a few note that front-line support can be slow to escalate technical issues.
