by Appsdart Solutions Private LimitedPartner
Shopify's #1 returns app for India, US, UK, Germany, UAE, Canada and 100+ countries. Trusted by 10000+ merchants and 5M+ customers.
Automate returns, reduce refunds, and recover revenue with Exchanges, Store Credit, Upsells; all of this without hurting CX with an extensive all in one self serve returns platform. Launch a branded portal, integrate with 100+ WMS and logistics tools carrier, and automate workflows from approvals to updates. Delivering enterprise-grade capabilities at SMB-friendly pricing. Built for scale with reliable systems and 24×7 support.
Always free
Free
Grow
$19.99 /mo
Grow & Boost
$49.99 /mo
Scale
$149.99 /mo
Used by 2,998 Shopify stores
Data sourced from StoreLeads
Return Prime offers a free plan that covers up to 5 return requests per month, including a branded returns portal, automated return labels, email notifications, and basic return policies. Paid plans start at $19.99/month (Grow, 60 requests), $49.99/month (Grow & Boost, 180 requests), and $149.99/month (Scale, 450+ requests). All paid plans include a 15-day free trial.
Many merchants report going live in under 15 minutes without any development help. The app is designed for self-setup, and the support team actively assists during onboarding if needed. No theme code editing is required to launch the branded return portal.
Customer support is one of the most praised aspects of the app, with merchants noting replies in under 5 minutes and proactive help during setup and troubleshooting. The app holds a 4.8-star rating across 676+ reviews, with 97% being 5-star. A small number of merchants have reported intermittent issues with automated communications not being sent, so it's worth testing notifications thoroughly after setup.
Yes — Return Prime integrates natively with Klaviyo, Yotpo, UPS, USPS, and Zapier, and claims 100+ WMS and logistics integrations overall. It also works with Shopify Checkout and Customer Accounts. Logistics and payment provider integrations are unlocked on the Grow & Boost plan ($49.99/month) and above, while WMS integrations are available on the Scale plan.
Return Prime is built to convert returns into revenue opportunities. It lets you offer exchanges, store credit incentives, and upsells on complementary or discounted products during the return journey. Merchants have reported return rates dropping 16–21%, exchanges increasing by 38%, and store credit usage rising 150% after using the app.
Yes — Return Prime supports multi-language return portals (including Google Translation) and is used by merchants in 100+ countries including the US, UK, Germany, UAE, Canada, and India. Multi-language portal support is available on the Grow & Boost plan ($49.99/month) and higher.
Return Prime supports a wide range of options including automated and manual refunds, variant or product exchanges, store credit, gift cards, discount codes, QR codes, in-store returns, and gift returns. You can set custom return windows, return reasons, non-returnable items, and auto-approval or rejection rules. In-store returns and multiple refund methods are available on the Grow & Boost and Scale plans respectively.