Return Prime runs your full post-purchase returns flow. Customers raise returns & exchanges on a branded portal. Rules auto-approve or reject requests by reason, product & return window. Offer exchanges, store credit or refunds, & upsell during the return to hold revenue. Choose when to charge an exchange price difference, extend the window on one order, and refund Buy X Get Y orders pro-rata. Track SLA breaches, connect 100+ WMS & logistics tools, support EU right of withdrawal & 24x7 support.
Is there a free plan, or do I have to pay from day one?
Return Prime offers a free plan that covers up to 5 return requests per month, including a branded returns portal, automated return labels, email notifications, and basic return policies. Paid plans start at $19.99/month (Grow, 60 requests), $49.99/month (Grow & Boost, 180 requests), and $149.99/month (Scale, 450+ requests). All paid plans include a 15-day free trial.
How long does setup take — can I do it without a developer?
Many merchants report going live in under 15 minutes without any development help. The app is designed for self-setup, and the support team actively assists during onboarding if needed. No theme code editing is required to launch the branded return portal.
What do other merchants say about the support team?
Customer support is one of the most praised aspects of the app, with merchants noting replies in under 5 minutes and proactive help during setup and troubleshooting. The app holds a 4.8-star rating across 676+ reviews, with 97% being 5-star. A small number of merchants have reported intermittent issues with automated communications not being sent, so it's worth testing notifications thoroughly after setup.
Does it integrate with Klaviyo, my shipping carriers, and other tools I already use?
Yes — Return Prime integrates natively with Klaviyo, Yotpo, UPS, USPS, and Zapier, and claims 100+ WMS and logistics integrations overall. It also works with Shopify Checkout and Customer Accounts. Logistics and payment provider integrations are unlocked on the Grow & Boost plan ($49.99/month) and above, while WMS integrations are available on the Scale plan.
How does it help me recover revenue instead of just processing refunds?
Return Prime is built to convert returns into revenue opportunities. It lets you offer exchanges, store credit incentives, and upsells on complementary or discounted products during the return journey. Merchants have reported return rates dropping 16–21%, exchanges increasing by 38%, and store credit usage rising 150% after using the app.
Does it work for international or multilingual stores?
Yes — Return Prime supports multi-language return portals (including Google Translation) and is used by merchants in 100+ countries including the US, UK, Germany, UAE, Canada, and India. Multi-language portal support is available on the Grow & Boost plan ($49.99/month) and higher.
What return and refund options can I offer my customers?
Return Prime supports a wide range of options including automated and manual refunds, variant or product exchanges, store credit, gift cards, discount codes, QR codes, in-store returns, and gift returns. You can set custom return windows, return reasons, non-returnable items, and auto-approval or rejection rules. In-store returns and multiple refund methods are available on the Grow & Boost and Scale plans respectively.
