Return and Exchange management app provides a quick and clear flow-based solution to handle all return and exchange requests from your customers. Store owner can freely create different return and exchange policies and rules applied to different products based on various situations. Customers can easily submit requests via an embedded public portal on the site and keep updated via email notifications. Text, banner and color on the portal are supported to change directly, just contact us!
Is there a free plan, or do I need to pay from day one?
Yes, Yanet offers a genuinely usable free plan — not just a trial. The Free plan includes up to 10 return/exchange requests per month, a customizable return portal, rule and refund/exchange reason setup, multi-language support, and email notifications. If you need more, the Professional plan is $9.99/month (80 included requests, $0.20 per extra) and the Ultimate plan is $29.99/month with unlimited requests. Both paid plans come with a 14-day free trial.
What does 'Built for Shopify' mean — is this app reliable and well-integrated?
Yanet holds the 'Built for Shopify' badge, meaning it meets Shopify's highest standards for performance, design, and native integration. The app works directly inside Shopify Admin with no separate dashboard to manage, and it connects natively with Customer Accounts, EasyPost, FedEx, and Shippo. This badge is a meaningful signal that the app behaves like a native Shopify extension rather than a bolted-on third-party tool.
What refund and resolution options can I offer my customers?
Yanet supports a wide range of resolution types: manual refunds, exchanges (same or different product/variant on paid plans), replacements, in-store returns, store credit, gift cards, and discount codes. You can also configure return/exchange fees and reward conditions on the Professional plan and above, giving you tools to steer customers toward exchanges rather than refunds.
How good is the support team — will I get help when something goes wrong?
Merchant reviews consistently praise the support team by name (Alex, Tracy, Liam) for being responsive, patient, and solution-oriented. The overall app rating is 4.9/5 from 293 reviews, with 94% being 5-star. Professional plan users get priority support, and Ultimate plan users get dedicated priority support. However, a small number of reviewers note that some customizations (like portal styling) require contacting support rather than being self-serve in the UI.
How flexible is the return portal — can I make it match my brand without a developer?
The portal is embedded directly on your storefront and supports changes to text, banners, and colors. Basic branding adjustments are available, but some reviewers note that deeper customization (beyond basic color and text changes) may require CSS knowledge or assistance from the support team. For most merchants wanting a clean, on-brand portal without heavy customization, it works well out of the box — and the support team can help with styling changes.
Which shipping carriers does it integrate with for return labels?
Yanet integrates with EasyPost, FedEx, and Shippo for generating return shipping labels, giving you access to multiple carrier options. You can select carriers per return policy. For stores with highly specific or regional carrier requirements beyond these integrations, it's worth testing on the free plan first to confirm compatibility.
Does it work for stores selling internationally or in multiple languages?
Yes — Yanet includes multi-language support across 16 languages including English, Spanish, French, German, Italian, Japanese, Chinese (Simplified), Portuguese (Brazil), and more. This is included even on the free plan, making it a practical choice for international stores. However, there is no explicit mention of multi-currency return handling, so stores with complex multi-currency needs may want to verify this with the support team before committing.
