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ReturnGO Returns & Exchanges icon

ReturnGO Returns & Exchanges

by ReturnGOPartner

Automate returns & exchanges with a branded self-service returns portal for easy returns management. Manage your returns & exchanges in one place,

4.9(369 reviews)· Free trial available
View on Shopify App StoreMore Returns and warranty apps
Streamline the post-purchase experience
Offer bonus store credit on a return portal
Analyze returns analytics and returns data
Order tracking portal and notifications
Automate the returns and exchanges process
Customize return policy rules to handle any return
Make returns easy with a returns portal
Variant exchange on a self-service portal
Collect return reasons and returns data
Create a sustainable returns process
Self-service returns and exchange portal
Send automated returns notifications to customers

About this app

Manage your returns & exchanges in one place with ReturnGO's exchange-first returns platform. Provide a smooth Shop Now exchange experience with an automated, branded portal for a seamless returns process. Customize your return & exchange policy rules, eligibility conditions, resolutions & return reasons in order to automate your RMA process & email notifications. Offer order tracking & notifications for every shipment to provide a complete end-to-end post-purchase experience.

Pricing

Starter

$23 /mo

  • Full returns solution
  • Variant exchange
  • Return labels via Ship by ReturnGO
  • Unlimited policy rules
  • Store credit

Premium

$147 /mo

  • All Starter features plus:
  • Product exchange
  • Shop Now
  • White label portal
  • Item donation

Pro

$297 /mo

  • All Premium features plus:
  • Advanced Automation
  • Packing slips
  • Item validation
  • ERPs integrations

Frequently asked questions

Is there a free plan, or do I need to pay from day one?

ReturnGO does not offer a permanently free plan, but all Shopify self-service plans come with a 14-day free trial. Paid plans start at $23/month (Starter, 20 returns included) and go up to $147/month (Premium) and $297/month (Pro), with overage fees per return beyond the monthly allowance.

How long does setup take — can I do it without a developer?

According to ReturnGO's pricing FAQ, implementation on Shopify takes 1–3 days, as long as third-party integrations (shipping carrier, 3PL, helpdesk, ERP, etc.) are already in place. Merchants report the app is easy to configure, and ReturnGO's support team assists throughout the entire implementation process at no extra charge.

Will this actually reduce refunds, or does it just process them faster?

ReturnGO is built as an exchange-first platform, actively steering customers toward exchanges and store credit rather than refunds. The platform claims 39% retained revenue and a $1.95 increase in revenue per return, with one brand reporting a 30% increase in exchanges after switching to ReturnGO.

What do other merchants say about the support team?

ReturnGO holds a 4.9-star rating from 365 reviews on the Shopify App Store, with 96% being 5-star. Merchants consistently highlight the responsiveness of the support team — praising 24/7 live chat availability, fast replies, and hands-on help setting up complex return conditions and policy rules.

What integrations does it support — does it work with my shipping carrier, helpdesk, and 3PL?

ReturnGO integrates with a broad ecosystem covering shipping carriers (USPS, FedEx, DHL, Canada Post, Australia Post, Shippo, ShipStation, Sendcloud, and many more), 3PLs (ShipBob, Amazon MCF, ShipMonk, Flexport), helpdesks (Gorgias, Zendesk, Freshdesk), ERPs (NetSuite, Cin7, Brightpearl), and marketing tools like Klaviyo. Note that shipping and ERP integrations are only available on Premium and Pro plans, not Starter.

Does it work for international and multi-currency stores?

Yes — ReturnGO supports international returns, multi-language portals (unlimited languages on the Pro plan, 2 languages on Starter), and multi-currency. The platform also integrates with global carriers across regions including the US, UK, Europe, Australia, and the Middle East, making it suitable for cross-border merchants.

How flexible are the return policy rules — can I handle complex scenarios like final-sale items, gift returns, or size exchanges?

ReturnGO offers extensive policy customization: you can set return windows, mark specific items as non-returnable, define return reasons with follow-up questions and photo/video uploads, and configure automation rules for auto-approval, auto-refund, and auto-credit. It also natively supports gift returns, variant and product exchanges, QR-code printerless returns, in-store returns (BORIS), and item donation.

ReturnGO Returns & Exchanges — Shopify App | Ecomgraph