Willdesk: Live Chat&AI Chatbot

Name: Willdesk: Live Chat&AI Chatbot
Rating: 4.8 (366 reviews)

Boost customer experience with AI-driven workflows & omnichannel enablement. Willdesk offers product recommendations,emotion detection, and efficient after-sale

4.8(366 reviews)· Free plan available

View on Shopify App Store More Helpdesk apps Alternatives

Centralize all your support tickets in one place-willdesk

About this app

Willdesk by Channelwill powers e-commerce support with AI automation (GPT-4): Order tracking, returns, cancellations, address updates via smart AI agent. Unifies email, livechat & social (Instagram/Messenger/WhatsApp) in a ticketing system. Smart Workflow Builder: Auto-cart recovery, product recommendations, ticket routing & instant FAQ responses. Deeply integrated with Shopify and ParcelPanel/TrackingMore /Dropshipman/Loloyal: streamline customer service. Branding: Custom HelpCenter,FAQ pages.

Pricing

Free

Unlimited agent
1 store
20 conversations
Live Chat, Contact form, Order tracking
Email & Social media Integration

Basic

$16.9 /mo

3 store
100 conversations
Automation bot
Custom FAQ domain
FAQ premium templates

Pro

$89.9 /mo

Multiple stores
1000 conversations
1000 limited free order tracking quota
Custom plan & more
Customer success manager

Store adoption

data as of May 7, 2026

Used by 3,738 Shopify stores

Notable stores

Recently installed

Data sourced from StoreLeads

Frequently asked questions

Are there any notable limitations I should know about before installing?

A few merchants have flagged that the Willdesk order panel does not display product variants (e.g., sizes, colors) or detailed shipping information, requiring you to switch back to Shopify admin for those details — a known pain point for apparel or variant-heavy stores. Additionally, some reviewers noted that AI-related fees are usage-based and not fully disclosed upfront on the App Store page, so factor that into your cost estimate.