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RT: Social Chat, Live Chat icon

RT: Social Chat, Live Chat

by RoarThemePartner

Connect with your customers through their favorite messaging app - the effortless and native way to communicate. Let visitors send questions instan...

4.6(243 reviews)· Free to install
View on Shopify App StoreMore Chat apps
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About this app

Connect with your customers through their favorite messaging app - the effortless and native way to communicate. Let visitors send questions instantly by embedding this popular messenger directly on your website. Stay in touch with your audience anytime, anywhere, responding from any device. Customers receive real-time notifications about new messages right on the web page for seamless conversations.

Pricing

Basic

Free

  • Unlimited operators
  • Display trademark

Premium

$6.99 /mo

  • Performace tracking
  • Custom style support

Frequently asked questions

Is there a free plan, or do I need to pay from day one?

RT: Social Chat, Live Chat is free to install. The Basic plan is permanently free but displays a RoarTheme trademark on the widget. To remove the branding, you can pay a one-time $25 fee or subscribe to the Premium plan at $6.99/month, which also adds performance tracking and custom style support. A 7-day free trial is available for the Premium plan.

Which messaging apps and channels does it support?

The app integrates with WhatsApp, Facebook Messenger, Telegram, Viber, Line, and Email — letting visitors contact you through whichever messaging platform they already use. Conversations happen natively inside those apps, so customers get real-time notifications without leaving their preferred channel.

Will it work with my existing Shopify theme — including custom themes?

According to the app listing, it is explicitly designed to work with all themes, including fully customized ones. That said, at least one merchant review noted that a theme update caused the chat icon to disappear from the storefront, so it's worth testing after any major theme changes.

Will this app slow down my store?

Multiple merchants in the reviews specifically call out the app's low performance impact, with one reviewer stating it has 'low impact on store speed.' The Shopify Magic summary of merchant reviews also notes 'minimal impact on store speed' as a recognized advantage of the app.

How long does setup take — can I do it without a developer?

Setup is straightforward and code-free. Merchant reviews consistently describe installation and setup as easy and quick, and the Shopify Magic summary confirms that 'installation and setup are straightforward.' No developer skills are required to get the chat widget live on your store.

What do other merchants say about support quality?

The app holds a 4.6-star rating across 243 reviews, with 82% being 5-star. The Shopify Magic-generated summary notes that 'merchants commend the excellent support for promptly resolving issues.' Individual reviews echo this, describing support as 'very supportive' and praising 'even better customer service.' The developer, RoarTheme, actively responds to negative reviews as well.

Does it include any analytics or reporting — or is it just a chat button?

Basic chat widget functionality is available on the free plan. Performance tracking and custom style support are unlocked on the Premium plan ($6.99/month). The app listing confirms 'performance tracking' as a Premium feature, though it does not appear to offer deep CRM-style analytics — it is primarily a chat routing tool that directs customers to external messaging apps.