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ZigZag Returns & Exchanges

Built for Shopify

by ZigZag Global LtdPartner

Manage and automate returns, refunds, exchanges and get labels with the Returns Portal for Shopify by ZigZag

4.7(199 reviews)· Free trial available
View on Shopify App StoreMore Orders and shipping appsAlternatives
Retain revenue with discount codes, exchanges and deduction fee
Instantly organise and auto-approve
Apply, change and control the process
Full control over branding and notification communications
Satisfy your customers with delightful experiences

About this app

Manage your UK domestic and international returns through a branded portal, while reducing refunds with Save the Sale features. Turn returns into exchanges, higher-value Shop Now replacements, or Shop Later store credit. Incentivise swaps with bonuses and handle payments with Stripe. Access competitive rates with UPS, Evri, Yodel, DPD, and Royal Mail. Set return rules and windows, track return reasons, send customisable updates, and automate manual tasks.

Pricing

Silver

$20 /mo

  • Everything in Free plus:
  • 100 returns incl. + extras pay-as-you-go
  • International returns back to UK
  • Branded, customisable returns portal
  • Unlimited return reasons

Gold

$50 /mo

  • Everything in Silver plus:
  • 300 returns incl. + extras pay-as-you-go
  • Automated returns and refunds
  • Configurable exchanges
  • Holiday return window

Platinum

$199 /mo

  • Everything in Gold plus:
  • 500 returns incl. + pay-as-you-go
  • Exchanges across variants and categories
  • Shop Now swaps on higher-value
  • Shop Later incentives with bonus credit

Frequently asked questions

Is there a free plan, or do I need to pay from day one?

ZigZag does not offer a permanent free plan. Paid plans start at $20/month (Silver, includes 100 returns) and $50/month (Gold, includes 300 returns with automation and exchanges). A 14-day free trial is available on the Gold plan so you can test the app before committing.

How much does it cost per return once I exceed my plan's monthly limit?

Each plan includes a set number of returns per month — 100 on Silver and 300 on Gold — with additional returns charged at $0.20 each on a pay-as-you-go basis. Higher-tier plans (Platinum at $500/month for 3,500 returns, and Enterprise at custom pricing) are available for higher-volume merchants.

Can I set this up myself, or do I need a developer?

No developer is needed. ZigZag describes the setup as a single-click install — your branded returns portal is ready as soon as you install the app. Merchants on the App Store consistently praise the easy, hassle-free installation process.

Does it support international returns, or is it mainly for UK stores?

ZigZag is particularly strong for cross-border returns, supporting returns back to the UK from 30+ countries internationally. It is best suited for UK-based merchants or brands selling into the UK market, as its main strength lies in pre-negotiated rates and partnerships with UK and international carriers like UPS, Evri, Yodel, DPD, Royal Mail, and USPS.

What return resolution options can I offer my customers beyond a standard refund?

Beyond cash refunds, merchants can offer exchanges for in-stock alternatives, store credit, gift cards, and discount codes. The Gold plan and above also enable automated refund processing and automated exchange order creation with a single click. You can also configure paid returns, allowing you to charge customers for the return label.

What do other merchants say about the support team?

Merchant reviews are largely positive about support. The app holds a 4.8/5 star rating from 203 reviews on the Shopify App Store, with merchants frequently highlighting the responsive and helpful support team. Some reviews note that resolving certain problems can take time, but issues are ultimately resolved. ZigZag states that all customer and technical support is managed in-house by their own staff.

Does it integrate with Klaviyo or other third-party tools?

ZigZag does not list a native Klaviyo integration in its official App Store listing, though a third-party integration via Versori has been documented that allows Klaviyo to trigger events when return statuses change (e.g., 'Return Received,' 'Refund Processed'). The app natively integrates with Shopify Admin and major carriers (DPD, Evri, Royal Mail, UPS, USPS, Yodel), and an Enterprise API is available for connecting other systems.