With ZigZag Returns & Exchanges, you unlock international e-commerce with highly competitive cross-border and UK domestic returns. Benefit from pre-negotiated shipping rates with UPS, Evri, Yodel, DPD, Royal Mail, and USPS. Your customers simply request returns, refunds, or exchanges via your own branded portal. Keep them updated with customisable communications. You have the power to set rules and return windows, track progress and return reasons. Choose auto-features to reduce manual tasks.
Is there a free plan, or do I need to pay from day one?
ZigZag does not offer a permanent free plan. Paid plans start at $20/month (Silver, includes 100 returns) and $50/month (Gold, includes 300 returns with automation and exchanges). A 14-day free trial is available on the Gold plan so you can test the app before committing.
How much does it cost per return once I exceed my plan's monthly limit?
Each plan includes a set number of returns per month — 100 on Silver and 300 on Gold — with additional returns charged at $0.20 each on a pay-as-you-go basis. Higher-tier plans (Platinum at $500/month for 3,500 returns, and Enterprise at custom pricing) are available for higher-volume merchants.
Can I set this up myself, or do I need a developer?
No developer is needed. ZigZag describes the setup as a single-click install — your branded returns portal is ready as soon as you install the app. Merchants on the App Store consistently praise the easy, hassle-free installation process.
Does it support international returns, or is it mainly for UK stores?
ZigZag is particularly strong for cross-border returns, supporting returns back to the UK from 30+ countries internationally. It is best suited for UK-based merchants or brands selling into the UK market, as its main strength lies in pre-negotiated rates and partnerships with UK and international carriers like UPS, Evri, Yodel, DPD, Royal Mail, and USPS.
What return resolution options can I offer my customers beyond a standard refund?
Beyond cash refunds, merchants can offer exchanges for in-stock alternatives, store credit, gift cards, and discount codes. The Gold plan and above also enable automated refund processing and automated exchange order creation with a single click. You can also configure paid returns, allowing you to charge customers for the return label.
What do other merchants say about the support team?
Merchant reviews are largely positive about support. The app holds a 4.8/5 star rating from 203 reviews on the Shopify App Store, with merchants frequently highlighting the responsive and helpful support team. Some reviews note that resolving certain problems can take time, but issues are ultimately resolved. ZigZag states that all customer and technical support is managed in-house by their own staff.
Does it integrate with Klaviyo or other third-party tools?
ZigZag does not list a native Klaviyo integration in its official App Store listing, though a third-party integration via Versori has been documented that allows Klaviyo to trigger events when return statuses change (e.g., 'Return Received,' 'Refund Processed'). The app natively integrates with Shopify Admin and major carriers (DPD, Evri, Royal Mail, UPS, USPS, Yodel), and an Enterprise API is available for connecting other systems.
