About this app
Kim reads every customer email, pulls up the matching order, tracking, and policy info from your Shopify store, and drafts a reply. You review it, approve it, and send. No copy-pasting order numbers. No digging through tracking pages. Kim handles the repetitive support emails — where's my order, refund requests, shipping questions — so you can focus on running your store. Works with your existing Gmail inbox. Set your tone, your policies, your rules. Kim follows them.