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WhatsApp

Built for Shopify

by MetaPartner

Download the official WhatsApp app on Shopify and seamlessly integrate in a few clicks.

4.2(522 reviews)· Free to install
View on Shopify App StoreMore Order tracking apps
Use WhatsApp with Shopify to send order updates to customers
Connect your WhatsApp account and setup your message settings
Manage the order updates that customers will receive on WhatsApp

About this app

Seamlessly integrate WhatsApp with your Shopify store in a few clicks, freeing up more time for you to focus on your business. At checkout, your customers will see an option to get order updates on WhatsApp. Build trust by automatically updating customers about their order at every step of the post-purchase journey.

Pricing

Free

Free

Frequently asked questions

Is this app actually free, or will I end up paying Meta separately?

The app is free to install on Shopify, but WhatsApp Business API messaging costs are billed separately by Meta and are not included in your Shopify invoice. Charges are based on Meta's conversation-based pricing model, so costs will vary depending on message volume and the countries you send to. You can review the full pricing breakdown at business.whatsapp.com/products/platform-pricing.

What does this app actually do — can I use it for marketing campaigns or abandoned cart recovery too?

This app is specifically built for post-purchase order update notifications — it lets customers opt in at checkout to receive automated status updates (e.g., order confirmed, shipped, delivered) via WhatsApp. It does not offer marketing campaigns, abandoned cart recovery, or bulk messaging. If you need those features, you'd need a third-party app like Dondy, Interakt, or Kanal.

How long does setup take — can I do it without a developer?

According to the app listing, you can integrate WhatsApp with your Shopify store in just a few clicks by connecting your WhatsApp Business account. No developer is required. Merchants widely praise the straightforward installation and minimal configuration as key strengths of the app.

Do I need a WhatsApp Business API account, or can I use my existing WhatsApp Business app?

You need to connect a WhatsApp Business account to use this app, and it operates through the official WhatsApp Business API (managed by Meta). Some merchants have reported success using their existing business number, though the API setup is distinct from the standard WhatsApp Business mobile app. Ensure your number is eligible for API access before installing.

Can I customize the notification message templates, or are they locked?

The app offers a list of pre-written templates with dynamic variables (e.g., order number, customer name), but customization is limited — templates are managed through Meta/Facebook and merchants have little direct control. Several reviewers specifically called this out as a limitation, noting the messages can feel 'robotic' and that there's no way to fully personalize the tone or content from within Shopify.

What do other merchants say about the support team if something goes wrong?

Support is provided by Meta, and merchant feedback is mixed-to-negative on this front. Multiple reviewers reported that Meta's support team directed them elsewhere for Shopify-specific integration issues, and some flagged bugs — such as repeated disconnections and incorrect notifications for split fulfillments — that went unresolved. The app holds a 4.3-star rating across 369 reviews, with 10% being 1-star, many citing support gaps.

Does this app work for stores selling internationally or in multiple languages?

The app currently supports English only as its listed language on the Shopify App Store. However, some merchants have noted it adapts to different regions and that WhatsApp's own platform supports multiple languages for messaging. If your store serves non-English-speaking customers heavily, you should verify template language support with Meta before relying on this app for international notifications.